Refund Policy

La Maison Réserve

Return window

We offer a 7-day return policy. This means you have 7 days from the date your order is marked as delivered to request a return. For orders shipped in multiple packages, the 7-day window begins from the delivery date of the final package.

This window is firm. Returns must be shipped back within 7 days of your return request being submitted. Returns that miss this window are subject to a 20% restocking fee, or may be declined entirely at our discretion.

Condition requirements

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition with all tags attached
• In its original garment packaging, with the SKU label intact

Items that don't meet these conditions will not be accepted for return.

How to start a return

Contact us at lamaisonreserveco@gmail.com with your order number to request a return. Do not send items back without first requesting a return — unrequested returns will not be accepted or refunded.

Once approved, you'll receive return instructions and an authorization number, which must be included with your returned package.

Return shipping costs

Return shipping is the customer's responsibility, unless the return is due to our error (wrong item shipped) or a damaged item on arrival.

No exchanges

We are not able to offer direct exchanges. If you'd like a different size, color, or item, please return your original item for a refund and place a new order separately.

Non-returnable items

The following are final sale and cannot be returned:

• Swimwear
• Intimates/undergarments
• Sale items
• Gift cards

Damages and issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at [your support email] so we can make it right.

Refund processing

Once your return is received, please allow 5–7 business days for it to be processed. We'll email you to confirm whether your refund was approved. Approved refunds are issued to your original payment method; please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at lamaisonreserveco@gmail.com.